Customer information / DPS Graphics
Version
October 2026
Applies to
DPS Graphics signage projects
Company
DPS Graphics Ltd, company number 07503370, VAT number 374403503, 172-174 Burnham Lane, Slough, SL1 6LE
Before approving your project
Please read these terms carefully. Approval of the quotation, payment of a deposit, written artwork approval or an instruction to begin production will constitute acceptance of these terms.
Important installation conditions
These points require action from the customer or property owner before our installation team arrives.
Existing signage
Old signage must be removed before installation unless removal has been separately agreed and quoted.
Disposal
DPS Graphics will not take the old sign away. Disposal remains the customer or property owner’s responsibility unless separately arranged.
Prepared surface
The fitting area must be clean, dry, sound and ready. Vehicle, window and wall-vinyl surfaces require the preparation set out in Section 7.
Electrical supply
A suitable power connection must be available at the sign location. DPS Graphics will not alter or connect to the property’s electrical wiring.
1. Quotation and scope of work
The quotation includes only the signage, materials, finishes, dimensions and services specifically listed. Any work not expressly included – including removal of existing signage, surface preparation, electrical work, access equipment, permits or remedial work – will be charged separately.
2. Artwork approval
Production will begin only after the customer approves the final artwork and specifications. The customer is responsible for checking:
Spelling, grammar and punctuation
Telephone numbers, website addresses and other details
Colours and finishes
Dimensions and positioning
Logos, images and overall layout
Once artwork has been approved, DPS Graphics will not be responsible for customer-approved errors. Changes requested after approval may incur additional charges and delay production.
3. Colours, materials and mockups
Digital visuals, photographs, renders and mockups are provided as visual guides only.
The finished product may vary slightly due to screen settings, lighting conditions, material or vinyl batches, printing and manufacturing processes, viewing distance and the surrounding environment.
Lighting effects shown in mockups may not represent the exact brightness or appearance of the completed installation. Exact colour matching is not guaranteed unless an agreed physical sample or recognised colour reference has been specified.
4. Measurements
Where measurements are supplied by the customer, the customer is responsible for their accuracy.
If DPS Graphics has not completed a site survey, any additional work, remanufacturing or reinstallation resulting from incorrect customer-supplied measurements will be chargeable.
5. Removal of existing signage
Removal of existing signage is not included unless separately agreed in writing.
Before the DPS Graphics installation team arrives, the customer or property owner must ensure that the existing sign has been fully removed.
If DPS Graphics is asked to remove an existing sign, this must be arranged in advance and will incur an additional charge.
6. Disposal of existing signage
DPS Graphics will not collect or take away the old sign unless disposal has been agreed and quoted separately.
The customer or property owner is responsible for disposing of all old signs, panels, letters, frames, fixings and related materials.
If DPS Graphics is requested to remove and dispose of an existing sign, an additional disposal charge will apply.
7. Surface preparation
The installation surface must be fully prepared before our team arrives. It must be:
Clean, dry, level and structurally sound
Free from old fixings, screws and adhesive residue
Free from dust, grease, dirt, marks, loose paint and debris
Suitable for receiving the new signage or vinyl
Safely and easily accessible
7.1. Wall, vehicle and window vinyls
For wall stickers, vehicle graphics or window vinyls, the surface must be thoroughly cleaned and free from dust, grease, marks and contamination before installation.
Vehicles must be washed and fully dried before our team arrives. They must not have recently applied wax, polish, ceramic coating or another surface treatment that could prevent the vinyl from adhering correctly.
Walls intended for vinyl application must be smooth, properly prepared and PVA-sealed by the customer or property owner before installation. The PVA must be completely dry before our team arrives.
Windows must be clean and free from grease, adhesive residue, stickers and other contamination.
Surface repairs, filling, sanding, decorating, cleaning, washing, PVA sealing or other preparation are not included unless specifically stated in the quotation.
If the surface is unsuitable or has not been prepared correctly, installation may be postponed. Any additional visit, waiting time, cleaning or preparation undertaken by DPS Graphics may incur an additional charge.
8. Site access and installation area
The customer must provide safe, clear and uninterrupted access to the installation area at the agreed time.
Vehicles, stock, furniture, displays and other obstructions must be removed where necessary. Required access permission, parking arrangements or site induction must be arranged by the customer in advance.
DPS Graphics may postpone installation if the site is unsafe, inaccessible or not ready. Additional visits, waiting time, parking costs, access equipment or remedial work may be charged separately.
9. Hidden site conditions
DPS Graphics is not responsible for concealed wiring, pipework, asbestos, weak substrates, water damage or other hidden conditions that were not disclosed or reasonably visible before installation.
The customer or property owner must notify DPS Graphics of any known hazards or restrictions before work begins.
10. Electrical supply and connection
For illuminated signage, a suitable and operational electrical connection must be provided at the sign installation location before our team arrives.
DPS Graphics does not undertake mains electrical wiring, electrical alterations or final mains connections. Our team will not interfere with the property’s electrical wiring or electrical systems.
Any required electrical work must be completed and certified by the customer’s suitably qualified electrician.
If a suitable electrical supply is not available during installation, DPS Graphics may be unable to test or commission the illuminated sign. Any additional visit required afterward may incur an additional charge.
11. Permissions and consents
The customer is responsible for obtaining all necessary permissions and approvals, including where applicable:
Landlord or freeholder approval
Advertisement consent
Listed-building consent
Local authority approval
Shopping-centre or property-management approval
DPS Graphics will not be responsible for enforcement action, removal costs, delays or losses resulting from missing permissions unless obtaining such permission was specifically included in our quotation.
12. Production and installation dates
Production, delivery and installation dates are estimates unless expressly confirmed otherwise in writing.
Dates may be affected by artwork approval, material availability, weather, site access, equipment availability, third-party contractors or circumstances outside our reasonable control.
DPS Graphics will communicate significant changes as soon as reasonably possible.
13. Deposits, cancellation and bespoke production
Most signage is manufactured to the customer’s individual design, dimensions and specifications.
Deposits and advance payments contribute toward design time, materials, labour and production commitments. If the customer cancels an order, DPS Graphics may retain or charge a reasonable amount reflecting the work completed, materials ordered and losses actually incurred.
Once bespoke production has started, the manufactured items cannot normally be reused or resold.
14. Payment
Unless otherwise agreed in writing, the outstanding balance must be paid before installation, delivery or collection.
All supplied goods remain the property of DPS Graphics until payment has been received in full.
Additional work requested by the customer, or made necessary by unprepared site conditions, will be quoted or charged separately.
15. Inspection and reporting
The customer should inspect the completed signage promptly after installation, delivery or collection.
Any visible damage, discrepancy or installation concern should be reported to DPS Graphics in writing, with supporting photographs where possible, within 48 hours.
This reporting period does not affect the customer’s applicable statutory rights.
A note about bespoke signage
Signage made to an approved design and specific measurements may have little or no resale value. Please review all dimensions, wording and visual details carefully before approving production.
16. 3-month after-sales service package
DPS Graphics provides a three-month after-sales service package from the installation, delivery or collection date for faults directly related to the construction or manufacture of the sign.
The customer or property owner is responsible for inspecting the sign and reporting any construction or manufacturing fault to DPS Graphics in writing, with photographs where possible, within the three-month service period.
Faults reported after the three-month service period will not be covered by the DPS Graphics after-sales service package. Any inspection, repair, replacement parts, access equipment or additional visit required after the service period expires may be chargeable.
17. After-sales service package exclusions
The DPS Graphics after-sales service package does not cover:
Accidental or deliberate damage
Vandalism, impact damage or misuse
Unauthorised repairs, modifications or relocation
Damage caused by unsuitable cleaning products or methods
Building movement or failure of the installation surface
Water ingress originating from the building or premises
Faults in the property’s electrical supply, wiring or controls
Power surges or third-party electrical work
Extreme weather, storms, flooding or other external events
Normal wear, weathering or gradual colour fading
Failure to maintain or clean the sign appropriately
This after-sales service package does not affect the customer’s applicable statutory rights.
18. Removal of existing materials
Removing an existing sign, panel, vinyl or fixing may reveal fading, holes, adhesive residue, damaged paintwork or defects in the underlying surface.
Making good, filling, plastering, decorating or repairing the underlying surface is not included unless specifically stated in the quotation.
19. Customer-supplied artwork and content
The customer confirms that they have permission to use all logos, photographs, fonts, trademarks and other content supplied to DPS Graphics.
DPS Graphics will not be responsible for intellectual-property claims relating to customer-supplied materials.
20. Acceptance of terms
Approval of the quotation, payment of a deposit, written approval of the artwork or instruction to begin production will constitute acceptance of these terms and conditions.
Please retain a copy of this document with the approved quotation and final artwork.
Important
These terms are intended to explain the practical responsibilities of DPS Graphics and the customer. They do not remove or restrict any statutory rights that cannot legally be excluded.
Part of DPS Corp.
Made in Slough. Seen all over.
DPS Corp
Interiors
Graphics
Technologies
Socials
Events
© 2026 DPS Graphics Ltd · Company no. 07503370 · VAT no. 374403503
Design · Print · Sign